Alerting
TrustVendor + Slack
Slack is where most security and compliance teams coordinate. TrustVendor delivers vendor risk alerts to Slack channels so your team sees critical changes without leaving their primary communication tool.
How data flows
TrustVendor sends structured Slack messages with rich formatting: vendor name, signal type, severity, evidence snippet, and a deep link to the TrustVendor evidence drawer.
How to set up
- 1 In TrustVendor, go to Settings > Alerting > Slack.
- 2 Click "Connect to Slack" and authorize the workspace.
- 3 Select a default alert channel.
- 4 Optionally configure per-vendor-group channel routing.
- 5 Set severity thresholds for which signals generate Slack messages.
Common questions
Can different vendor groups route to different Slack channels?
Yes. You can configure channel routing rules based on vendor group, data class, or signal severity.
Can I acknowledge or resolve a TrustVendor signal directly from the Slack message?
Yes. The Slack message includes interactive buttons for Acknowledge and Dismiss. Clicking Acknowledge marks the signal as acknowledged in TrustVendor and records your Slack username in the audit log; Dismiss requires a typed reason and sets the signal to dismissed status. Both actions are reflected immediately in the TrustVendor workspace without requiring you to open a browser.
How does TrustVendor prevent Slack alert fatigue during periods of high vendor activity?
TrustVendor applies per-vendor and per-channel rate limits in the notification layer. If more than a configurable number of signals fire for the same vendor within a short window — for example during a vendor incident — subsequent alerts within that window are batched into a digest message rather than individual posts. You can also suppress alerts for a vendor during a declared maintenance window using the snooze feature in TrustVendor.
Does TrustVendor thread related Slack messages together?
When a new signal update or severity escalation occurs on an already-posted signal, TrustVendor posts the update as a thread reply on the original Slack message rather than a new top-level post. This keeps your channel readable and makes it easy to follow the lifecycle of a vendor risk finding from detection to resolution without scrolling through the full channel history.
What severity threshold should I use for Slack versus other alerting channels?
A common configuration is to send all signal types at high and critical severity to a dedicated security-alerts Slack channel, route medium signals to a weekly digest, and direct informational signals to TrustVendor only. Critical signals — such as a breach affecting a vendor processing customer data — are often also routed to PagerDuty in parallel so the on-call engineer is paged even if Slack is not being actively monitored.